Refunds & the 30-minute guarantee

1. The 30-minute guarantee

Any in-person service (First Night, Private Day, Food Walk): if within the first 30 minutes you tell us this isn't for you, we refund everything you've paid, including the deposit, and help you continue on your own. No forms, no debate.

2. Cancellation before the service

• 48+ hours before: full refund of the deposit, any reason.
• Inside 48 hours: we keep the deposit if we can't re-book the host's day — but if we fill the slot, you get it back.
• No-show without notice: deposit retained; the balance is never charged.

3. Concierge windows

Concierge is refundable in full before the 24-hour window starts. Once started, unused hours don't roll over or refund — but if we badly miss our 30-minute response promise, we extend the window for free, and that part's on us.

4. How refunds are paid

Same channel you paid through, within 7 days of the decision. If you paid cash in China, we return it via Alipay or WeChat transfer.

5. The spirit of this page

We're a new company asking strangers to trust us with their first night in a strange city. Fair refund terms are how we earn that trust before reviews exist. If a situation doesn't fit the rules above, message us — a founder decides edge cases, and leans toward the guest.